Payment & Shipping
POSTAGE & HANDLING
- For Orders of $100 or more - shipping is complimentary
- Items on SALE do not qualify for free shipping
- Orders under $100 - shipping is $12.50
- Australia Post 'Parcel Post' satchel service.
- Perfume can ONLY travel by Road service due to it being deemed a dangerous/flammable product - so please allow 3 to 5 business days for delivery
- Full tracking on all parcels.
METHODS OF PAYMENT
- CREDIT CARDS - are accepted, but if your name and address details cannot be verified you will be required to provide additional identification before your order can be processed.
- PAYPAL - you are covered by Paypal buyer protection and the most secure method of payment.
- BANK TRANSFER - into our Bank Account - banking details are provided with your confirmed order. Goods are held for 2 days - if payment is not received your order will be cancelled. Sale items must be paid for immediately - we cannot hold stock.
CONFIRMATION OF ORDER
- Once we have processed your order you will receive an email from us with tracking information.
- We ship our parcels TUESDAY TO FRIDAY only.
- We do not ship on public holidays.
- Peony is happy to exchange goods for a credit note up to 14 days after purchase.
- Goods need to be returned in the same condition as sold and with the original receipt.
- IMPORTANT: we cannot accept any return of opened or used items - this especially applies to fragrance purchases.
- Once we receive your returned package, we will exchange your product for one of the same or greater value.
- Please note we do not refund delivery charges on returned items.
- All sales are final - please choose carefully.
- If a Sale item is included in your shopping cart, only the full priced items qualify for FREE shipping.