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Payment & Shipping

 

 POSTAGE & HANDLING

  • For Orders of $100 or more - shipping is complimentary
  • Items on SALE do not qualify for free shipping 
  • Orders under $100 - shipping is $12.50
  • Australia Post 'Parcel Post' satchel service.
  • Perfume can ONLY travel by Road service due to it being deemed a dangerous/flammable product - so please allow 3 to 5 business days for delivery
  • Full tracking on all parcels.
  • .

 

METHODS OF PAYMENT

  • CREDIT CARDS - are accepted, but if your name and address details cannot be verified you will be required to provide additional identification before your order can be processed.

  • PAYPAL - you are covered by Paypal buyer protection and the most secure method of payment.

  • BANK TRANSFER - into our Bank Account - banking details are provided with your confirmed order. Goods are held for 2 days - if payment is not received your order will be cancelled. Sale items must be paid for immediately as we cannot hold stock.

 

CONFIRMATION OF ORDER

  • Once we have processed your order you will receive an email from us with tracking information.
  • We ship our parcels TUESDAY TO FRIDAY only.
  • We do not ship on public holidays.

 

GIFT WRAPPING

  • Gift wrapping is a complimentary service (excludes Sale items) - please select on the checkout page

 

RETURNS POLICY

  • Peony is happy to exchange goods for a credit note up to 14 days after purchase.
  • Goods need to be returned in the same condition as sold and with the original receipt.
  • IMPORTANT: we cannot accept any return of opened or used items - this especially applies to fragrance purchases.
  • Once we receive your returned package, we will exchange your product for one of the same or greater value.
  • Please note we do not refund courier charges on returned items.


SALE ITEMS

  • All sales are final - please choose carefully.
  • Please note that our sale items are sold on the condition that there is no complimentary gift wrapping.
  • If a Sale item is included in your shopping cart, only the full priced items qualify for FREE shipping.
Peony Haute Parfumerie Melbourne     |     107 Auburn Road, Hawthorn 3122     |     03 9882 0662

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