Payment & Shipping
POSTAGE & HANDLING
- The Postage and Handling fee is $12.50 for orders under $300.
- For orders over $300 shipping is complimentary.
- Australia Post 'Parcel Post' satchel service.
- Perfume can ONLY travel by Road service due to it being deemed a dangerous/flammable product - so please allow 5 + business days for delivery
- Full tracking on all parcels.
- Items on Sale do not qualify for free shipping.
METHODS OF PAYMENT
- PAYPAL - you are covered by Paypal buyer protection and the most secure method of payment. If you don't have a Paypal account you can signup in the payment process.
- CREDIT CARDS - are accepted, but if your name and address details cannot be verified you will be required to provide additional identification before your order can be processed.
- DIRECT DEPOSIT - into our Bank Account - banking details are provided with your confirmed order. Goods are held for 2 days - if payment is not received your order will be cancelled. Sale items must be paid for immediately as we cannot hold stock.
CONFIRMATION OF ORDER
- Once we have processed your order you will receive an email from us with tracking information.
- Please add firstname.lastname@example.org to your safe senders list - especially if you have a YAHOO, HOTMAIL or GMAIL account.
- We ship our parcels TUESDAY TO FRIDAY only.
- We do not ship on public holidays.
- Gift wrapping is a complimentary service (excludes Sale items) - please indicate YES in the shopping cart (PINK BUTTON)
- Peony is happy to exchange goods for a credit note up to 14 days after purchase.
- Goods need to be returned in the same condition as sold and with the original receipt.
- IMPORTANT: we cannot accept any return of opened or used items - this especially applies to fragrance purchases.
- Once we receive your returned package, we will exchange your product for one of the same or greater value.
- Please note we do not refund courier charges on returned items.
- All sales are final - please choose carefully.
- Please note that our sale items are sold on the condition that there is no complimentary gift wrapping.
- If a Sale item is included in your shopping cart, only the full priced items qualify for FREE shipping.