For Orders of $100 or more – shipping is complimentary
Items on SALE do not qualify for free shipping
Orders under $100 – shipping is $15.00
Australia Post service.
Perfume can ONLY travel by Road due to it being deemed a dangerous/flammable product – so please allow 3 to 5 business days for delivery
Full tracking on all parcels.
METHODS OF PAYMENT
CREDIT CARDS – are accepted, but if your name and address details cannot be verified you will be required to provide additional identification before your order can be processed.
PAYPAL – you are covered by Paypal buyer protection and the most secure method of payment. Orders can only be sent to the verified address with your Paypal Account.
BANK TRANSFER – into our Bank Account – banking details are provided with your confirmed order. Goods are held for 2 days – if payment is not received your order will be cancelled. Sale items must be paid for immediately – we cannot hold stock.
Once we have processed your order you will receive an email from us with tracking information.
We ship our parcels TUESDAY TO FRIDAY only.
We do not ship on public holidays.
If you instruct us to advise the Postman to leave the parcel on your premises, Peony takes no responsibility for 3rd parties removing the parcel from your property.
You can choose the PAY AND PICK UP INSTORE option at the checkout with the following conditions
the purchasers details must match the person picking up the goods
no third parties will be accepted
Id will be required in the form of drivers license
the credit card used for the transaction will need to be sighted
GIFT EXCHANGE/RETURNS POLICY
Peony is happy to exchange goods for a credit note up to 14 days after purchase ONLY.
Gifts purchased for Christmas – as the store closes for most of January – gifts are able to be returned for exchange up until mid February – gifts must be returned unopened and in their original gift wrapping, including the Peony bag. Please ensure that the goods have been stored in a cool/dry place. Your original receipt must be presented with the goods.
Goods need to be returned in the same condition as sold and with the original receipt.
IMPORTANT: we cannot accept any return of opened or used items – this especially applies to fragrance purchases.
Once we receive your returned package, we will exchange your product for one of the same or greater value.
Please note we do not refund delivery charges on returned items purchased via our online store.
All sales are final – please choose carefully.
If a Sale item is included in your shopping cart, only the full priced items qualify for FREE shipping.